Our courses

BTEC Level 2 Award in Hospitality, Travel and Tourism

Course Summary

Broaden your understanding of customer service in the hospitality, leisure, travel and tourism industries by identifying a wide range of customers and what their needs and expectations are. Learn how, through effective personal skills, building customer relationships can benefit you and the organisation.

Course Description

There is one Unit of study:
  • Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (10 guided learning hours)
    • Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries
    • Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries
    • Understand the importance of customers' needs and expectations in the hospitality, leisure, travel and tourism industries

 

 

 

Assessment Method

The assessment for Unit 1 will be by means of a mix of case studies, projects and work-based assignments, together with assessment in the workplace.

The workplace assessment will be carried out by a qualified vocational assessor which will include: observation of workplace activities; product evidence; questions; witness statements, personal reflective log. 

Study Type, Duration and Location

The Edexcel Level 2 BTEC Award in Principles of Customer Service in Hospitality, Leisure, Travel and Tourism is a 10-hour qualification usually run over 2 days and the training can be divided between our Training Centre in Mamoura and the workplace to suit.

Entry Requirement

Learners should be employed within the industry or a realistic working environment. The course is taught in English and requires a minimum of IELTS level 5.

Progression

This Award covers modules of the underpinning knowledge required for the NVQ Level 2 in Customer Service. It also covers Key Skills and the Wider Curriculum elements.