Contact Centre Training
With the growth of e-commerce and information flows across the internet, contact centres are now an essential part of many business processes. The professionalism of staff in this vital area can reflect how the whole organisation is perceived. Our qualifications are set at a range of levels from operatives to supervisors and strategic service planners.
Qatar Skills Academy has invested in a state-of-the-art training facility which can simulate a variety of scenarios from crisis management and maximum response to regular service levels. Our highly experienced tutors are drawn from the industry and provide guidance and support based on global best practice.