Our courses

Customer Service Training

In awards ceremony after awards ceremony for best performing business, wherever in the world, the winning factor is customer service. Expert skills,  knowledge and behaviour from staff at all levels determines whether your organisation will outperform the competition. Providing a customer experience that creates loyalty, repeat business and referrals is achieved by systematic attention to detail and a passion for your product, service and organisation.

Customer service is a fundamental requirement for service industries such as hotels, restaurants, boutiques and retail outlets of all kinds but is an underpinning component of support functions such as contact centres, hospitals and clinics, and administrative departments of public services.

Qatar Skills Academy offers a range of qualifications in 3 main business areas:

Retail and Sales
Contact Center
Hospitality and Catering