Edexcel BTEC Level 2 Award in Contact Centre Skills
Learn how to improve your customer care and support skills through enhanced call handling techniques. Understand how to meet and achieve total quality standards.
There are three Units of study:
Assessment will be carried out using a mix of assessment tasks and practical activities during the group sessions, and in the actual workplace to show application. This workplace assessment will be carried out by a qualified vocational assessor and will include: observation of workplace activities; product evidence; questions; witness statements.
Study Type, Duration and Location
This is a customised course which will require 30 hours of Guided Learning’. The course would typically be 1 month in duration with up to 4 sessions held at our Training Centre in Al Maamoura.
Learners should be employed within the industry or a realistic working environment. The course is taught in English and requires a minimum of IELTS level 5.
This Award covers modules of the underpinning knowledge required for the NVQ Level 2 in Contact Centre Operations. It also covers Key Skills and the Wider Curriculum elements.