Professional Skills Development Training
Course starts on: 2nd October 2011
• Registration: No later than 25th September
Other particulars:
• Course will be offered on a full time basis 5 evenings per week from 3.30 till 8.30pm .
• Course will be offered on a part time basis at a later date in November / December.
Other particulars:
• Course will be offered on a full time basis 5 days per week – flexible timings.
• Course will be offered on a part time basis at a later date.
• Ladies programmes and mixed classes are available.
• For further information, please call: (+974) 44 16 16 22
Course Description:
Roles, responsibilities and self management:
• Administrative systems and office equipment in an organisation
• Understand the role of Administration within organisations
• Planning for personal development
Communication Skills:
• How to communicate using different methods
• Understand effective communication
• Handling of barriers to communication
Customer Service in an Administrative Environment:
• Understand the needs and expectations of all customers
• How to build customer relationships
• How to deal with customer problems
Time Management:
• Understand benefits of effective time management
• How to manage stress and pressure effectively
• Understand the importance of prioritizing tasks
Supporting Meetings and events:
• Know how to plan meetings
• Know how to provide administrative support for a meeting
• Be able to make a record of a meeting
On completion of the above programme, you will have a very clear understanding of the essential skills required for Business Administration.